Effective Date: October 2025

Prime Wash Solutions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us — including through Facebook Ads, our website, or when you contact us directly.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, phone number, email address, and property address.

Service Details: Information about the services you are interested in (e.g., house wash, driveway cleaning, roof cleaning).

Digital Information: Data automatically collected through Facebook Ads or our website, such as IP address, browser type, and referral source.

2. How We Collect Information

We collect personal information when you:

Submit your details through our Facebook Lead Forms or website forms.

Contact us directly by phone, text, email, or social media.

Request a quote, service, or consultation.

3. How We Use Your Information

We use your information to:

Contact you regarding your enquiry or booking.

Provide quotes, schedule jobs, and deliver services.

Send updates, promotions, or follow-up communications.

Improve our advertising and customer experience.

We do not sell, rent, or trade your information to any third parties.

4. Sharing of Information

We may share your information only when necessary:

With service partners or subcontractors strictly for operational purposes (e.g., scheduling or invoicing).

When required by law or to protect our legal rights.

All partners handling your data are required to comply with Australian privacy standards.

5. Data Storage and Security

Your information is stored securely on password-protected systems.
We take reasonable steps to protect your data from unauthorized access, alteration, or disclosure.

6. Facebook Advertising

When you interact with our Facebook Ads:

Facebook may collect additional data according to their own Privacy Policy.

We use this data only for marketing and communication purposes directly related to our services.

You can manage your Facebook ad preferences anytime through your personal account settings.

7. Your Rights

You may:

Request access to your personal data.

Ask us to correct or delete your information.

Unsubscribe from marketing communications at any time.

To make a request, contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Prime Wash Solutions
📞 0424 170 930
📧 info@primewashs.com.au

🌐 www.primewashs.com.au

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with a revised effective date.